Vail Resorts will provide credits to passholders whose ski experiences at Park City Mountain suffered during a ski patrollers strike in late December and early January.
"We deeply value the trust and loyalty of our guests, and while Park City Mountain was open during the patrol strike, it was not the experience we wanted to provide," Park City Mountain chief operating officer Deirdra Walsh said. "We have heard our guests' feedback and are providing credits to those who skied and snowboarded at Park City Mountain during that time."
The patrollers strike began on Dec. 27 and ended Jan. 8 with a new labor agreement between Vail Resorts and the Park City Ski Patrol Association. During the strike, large swaths of Park City Mountain, which is the largest ski area in the U.S., were closed due to a combination of weak snowfall and a lack of patroller staffing. Skiers and boarders took to social media to gripe about long lift lines and limited terrain.
In a letter to passholders, Walsh said that all customers will receive a 50% credit for each day they skied at Park City Mountain during the strike, to be applied to a 2025-26 pass purchase of equal or higher value than their purchase for this season.
In addition, all credits will be worth at least 25% of the cost of their 2024-2025 Park City Mountain or Epic Pass.
Refunds won't be provided.
"Our hope is that these customized credits demonstrate our commitment to you as a valued passholder," Walsh wrote. "I am confident that our team's collective passion for Park City Mountain, our guests and our community is strong, and that we will provide the experience you expect, this season and into the future."